If your web hosting account’s/ web server account’s downtime is ever more than a cumulative (1) one hour per month, we will credit the amount of downtime over 1 hour to your next quarter hosting fees. Downtime is referred to as our network equipment being down. We can only guarantee the hosting services, if your website has flaws or errors; these are the responsibility of your web designer. We do not possess control over the Internet; therefore we cannot guarantee that you will be able to access your site due to circumstances beyond our control. We guarantee that our network will be up and functioning 99.9% of the time per month. We feel a safety net of .1% each month allows us time for repairs and unforeseen events that may arise.